Posts Tagged ‘handle’
How to handle customer pulling their business?
Question by RM K: How to handle customer pulling their business?
I work for a plastics manufactucturer (injection molder).
A large profitable customer has informed us that they intend to start doing their own manufacturing of the items that we make for them (supposedly this is cost related, nothing to do with our service).
Any suggestions of ways to talk them out of moving their business?
Best answer:
Answer by kspauldinghome
Offer to do an anylasis for them. Show what the cost of you doing the work versus them doing it themselves. Show the value of what you offer.
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